Terms and Conditions

These General Terms and Conditions are valid for new customers as of now and for existing customers as of June 10, 2018.

Scope of the agreement

Storepace.com (hereinafter referred to as 'Provider') renders it's services on the basis of these General Terms and Conditions. The services are exclusively intended for businesses within the meaning of Article 14 (1) of the German Civil Code (BGB). The Provider does not recognize deviating General Terms and Conditions unless expressly agreed to in writing. These General Terms and Conditions apply even if the Provider is aware of conflicting or different terms of the customer and delivers the order to the customer without reservation.

A guarantee of service availability free of interruption is technically not possible. The availability is 99 % annual average, in regards to 24 hours per day, seven days per week. Exempt from this availability are time periods, during which the Provider is not available due to technical or other issues that do not lie in the sphere of influence of the Provider (force majeure, fault of third parties, etc.). The Provider conducts a regular maintenance of the software and the system. For this purpose the Provider can adjust or limit services temporarily while taking into account the interests of the customer as long as objective reasons justify it. If possible this work will be conducted during non-peak hours, particularly Fridays to Sundays, between 10:00 pm and 06:00 am (CET). If the Provider estimates that the time for maintenance and software updates will lead to a downtime of more than three hours, the Provider will inform the customer three days in advance.

The Provider collects, processes and uses personal data of the customer in compliance with the applicable data protection laws and regulations. If the customer has been acquired through an intermediary, the customer hereby gives his consent to transfer the data needed for the calculation of the commission to the intermediary.

Contract conclusion

The contract shall be concluded when the customer sends the request on completion of the proposed contract either by dispatching an electronic statement or by transmitting the order form. The acceptance shall either be expressly stated or must be recognized by the Provider upon beginning deployment of the services. The Provider may refuse conclusion of a contract with the customer in an individual case where an objective reason exists.

Obligations of the customer

The customer hereby warrants that the information he has provided is accurate and complete. The customer undertakes to notify the Provider immediately of any changes to the contact details or any other data necessary for the performance of this agreement.

The customer must promptly notify the Provider of defects and provide customer's best efforts in supporting a potential remedy of the defect, in particular taking all reasonable data security and back-up measures.

The customer undertakes not to use the resources made available by the Provider for purposes that infringe statutory prohibitions, moral standards or third-party rights (copyright, trademark laws, naming rights, data protection laws and regulations, etc.).


The customer must account for any VAT due (reverse-charge-regime). All prices are exlude german VAT (19%). VAT is not charged to customers living in the EU if a valid EU VAT ID has been entered. German customers are being charged 19% VAT. Place of performance corresponding § 3a Abs. 5 UStG i.d.F. from 01.01.15 place of business in receipt of benefit (destination principle).

Payment of the services

The customer pays for services in advance at prices specified in the scope of services. The prices are understood to be net, exclusive of the statutory value added tax.

The Provider is authorized to discontinue the performance of services due if the customer falls behind with a payment due in a significant amount of at least the price of a contract term, until the arrearage is eliminated.

In the case of errors or interruption, the customer cannot reduce the ongoing payments. A potentially existing right to demand the return of payments subject to reservation of fees paid shall remain unaffected hereby.

Contract perdiod for hosting products

The contract period between the Provider and the customer shall be valid for 30 days after the service has been made available.

Unless stated otherwise in the respective service description, the contract is effective for an indefinite time. The agreement may be terminated by either party with a notice period of one month prior to the end of each billing period. If the contract is not terminated, the contract is automatically renewed with the same billing period.

After termination of the contract, the Provider is no longer obligated to provide the contractual services.


The laws of the Federal Republic of Germany shall apply. This does not affect mandatory provisions of the country in which customers have their main residence.

The place of jurisdiction for demands resulting from differences between the parties to a contract, in particular about the conclusion of a contract, its execution or its termination is Berlin, Germany.

More performance, more sales!

A successful online store needs a solid and high-performing foundation to be competitive. This systematically increases the user experience, which ultimately has a very positive effect on sales. Our discerning business customers around the world are aware of the importance of professional e-commerce hosting and appreciate the technical edge over the competition, which offers them a faster infrastructure.

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Get in touch with us

Do you have a general concern or do you need technical support? We're here to help:

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